What’s your return policy?
Most of our goods are sold as-is however we can refund electronic products that are tagged as operational within 48 hours with a valid receipt.
What kind of goods do you accept?
Please see our Donate section for a complete listing of goods we accept.
Can I get a discount for dropping off goods?
Absolutely! We currently give credit off your way-station bill for goods donated over 20kg or we can give a percentage discount off your total bill. So, for example, if you get weighed-in at 50kg and you drop off 20kg with us, we can give you credit for 20kg and you will only be charged for 30kg when you exit the transfer station.
What are your hours?
9am-4pm 7 days per week, except for public holidays.
Can I bring my dog into the store?
You cannot bring your pet into the general reuse shop, however, you can in the Construction & Demolition resuse space. If you intend to come into the general resuse store, then you’ll need to leave your dog in your car.
Will a pram fit inside the store?
Yes, there is plenty of room for any size pram.
Can I leave my kid unsupervised in the kids' section?
We are not licensed to provide child-care. However, you can enjoy a drink at the café and supervise from there, otherwise remain with your child while they are in the fenced off children’s area.
